I love technology and working with people, and I see my role as the bridge between them. I bring years of hands-on IT experience, curiosity and the determination to understand what's really going wrong rather than settle for a quick fix. Whether I'm helping a new colleague get started or untangling a frustrating issue, I make things clearer and less intimidating, so people feel supported and can get on with their work. I take ownership and enjoy seeing an idea become a solution that holds up in everyday use.
Over 20 years in IT, and I'm still excited by every new technology that changes the way we work. I keep learning, expanding my knowledge and adapting as the tools evolve, and I stay calm and focused when the pressure is on and people need answers fast.
In the end, tools are only part of the story. What makes the difference is the personal connection with the people I support, and the experience to use the right tool in the right way.
Tools I work with:
- ITSM: ServiceNow, SysAid, Jira Service Management
- Identity: Active Directory, Entra ID, Okta (SSO, MFA), Google Workspace
- Devices: Intune, SCCM, Kandji (now Iru), Apple Business Manager
- Servers and scripting: Windows Server, GPO, PowerShell, Python
- Network and security: VPN, switching, VMware, CrowdStrike Falcon
- AI: Claude, ChatGPT, Gemini, Perplexity, Cursor
- Beyond tools: user guides and training sessions, end-to-end meeting room setup and ongoing maintenance, and leading the IT side of company events